How Our Technology Works
A look inside the systems that power personalized coaching at scale
More Than a Chatbot
Generic AI assistants generate responses on the fly with no structure or memory. Our platform delivers real coaching through human-designed conversation paths, powered by intelligent agents that know each user personally.
- Expert-crafted sessions: Every coaching conversation follows a Directed Acyclic Graph (DAG) designed by professionals — guaranteeing quality while keeping dialogue natural
- Persistent memory: The system builds a profile of each user's traits, preferences, challenges, and personal context — every interaction becomes more relevant over time
- Progress tracking: Knows exactly where each person is in their development journey, what they've mastered, and what comes next
- Multi-agent orchestration: Specialised AI agents collaborate in real-time to decide when to advance, when to go deeper, and when to switch modes entirely
- Adaptive response: If a user shows interest in a related topic or signs of distress, the system pauses the structured path to address their immediate need — then seamlessly resumes
How Sessions Adapt
Structured Path
Following DAG...
Adaptive Pause
Addressing need...
Seamless Resume
Back on track...
Core Systems Overview
Below we explain the key systems that make our coaching platform work. Each addresses a specific challenge in delivering effective, scalable coaching.
Quality Supervision
Every AI coaching response is reviewed before it reaches the user.
Our supervisor system acts as an invisible quality layer that evaluates each response for:
- Alignment with coaching goals
- Appropriate tone and supportiveness
- Progress toward learning objectives
- Safety and appropriateness
If a response doesn't meet quality standards, the system can improve it before delivery. Users never see this process - they just experience consistently helpful coaching.
What This Means
No hallucinated advice. No off-topic responses. No inconsistent messaging. Every exchange is checked.
Structured Flow System
Coaching conversations follow structured paths while feeling natural.
Users progress through sequential checkpoints, each with specific learning objectives. The system tracks which objectives have been achieved and naturally transitions to new topics when ready.
This means:
- No important topics get skipped
- Users can't accidentally bypass foundational concepts
- Progress is measurable and trackable
- Conversations still feel natural, not scripted
Progressive Levels
Each coaching tool has 2-5 progressive levels. Users must complete earlier levels before advancing, ensuring solid foundations.
Coaching Personas
Users choose coaching personalities that match their preferences.
Different people respond to different coaching styles. Some prefer direct, action-oriented guidance. Others need empathetic, supportive approaches. Our persona system lets users build a "coaching team" of personalities they connect with.
- Multiple coaching styles available
- Users select their preferred personalities
- Personas rotate across sessions for variety
- Consistent tone within each conversation
The selected persona affects everything - from word choice to motivational approach to communication style.
Example Styles
- Empathetic Guide - Supportive, understanding
- Practical Strategist - Action-oriented, direct
- Curious Explorer - Discovery-focused, questioning
Always-Available Mentor
24/7 support beyond structured coaching sessions.
Separate from the structured coaching flow, users have access to an always-available mentor for:
- Quick questions between sessions
- Emotional support when needed
- Platform navigation help
- General guidance and advice
The mentor remembers conversation history and understands the user's coaching progress, providing context-aware support. Available via web and WhatsApp for maximum accessibility.
Two Modes
- Mentor - Personal consultant with persistent memory
- Help Mentor - Platform guidance and feature tutorials
Smart Calendar & Reminders
AI automatically detects and creates reminders from conversations.
When users mention tasks, intentions, or commitments during coaching, the system can detect these and offer to create reminders - no manual entry required.
- Natural language detection ("remind me to...")
- One-off and recurring reminder support
- Delivery via email, WhatsApp, or both
- Evening previews and timely notifications
- Timezone-aware scheduling
Reminders bridge the gap between coaching insights and real-world action.
Notification Types
- Evening Preview - Tomorrow's reminders at 8PM
- 1-Hour Before - Timely advance notice
- At-Time - Exactly when scheduled
Voice Interaction
Talk and listen instead of typing and reading.
For users who prefer spoken interaction, the platform supports:
- Text-to-Speech (TTS) - Hear coaching responses read aloud
- Speech-to-Text (STT) - Speak your messages instead of typing
- Voice matches the coaching persona's personality
- Adjustable speed and settings
Voice features are particularly valuable for users with reading difficulties, those multitasking, or anyone who simply prefers audio interaction.
Accessibility First
Voice features make coaching accessible to more users and more contexts - commuting, exercising, or when screen time needs a break.
Gamification & Rewards
Motivation through meaningful progress recognition.
The platform includes multiple systems to recognize progress and maintain engagement:
Badges & Achievements
Visual recognition for milestones: first session completed, streak achievements, tool mastery, and more. Badges celebrate progress and provide tangible proof of advancement.
Coins & Shop
An in-app currency earned through activity:
- Daily activity bonuses
- Session completion rewards
- Badge achievement bonuses
- Feedback contribution rewards
Coins can be spent on premium personas, visual themes, voice features, and other platform enhancements.
Shop Categories
- Personas - Specialty coaching personalities
- Themes - Visual customization
- Voice - TTS/STT access
Personalised Session Summaries
AI-generated learning articles tailored to each user's conversation.
After completing a coaching level, users receive a personalised article summarising what they learned. These aren't generic guides - they're created based on:
- The actual conversation - specific examples and challenges discussed
- User profile - known preferences and learning patterns
- Coaching persona - written in the same voice as the coaching session
Each article includes step-by-step guides, practice plans, troubleshooting tips, and actionable checklists. Users build a personal library of learning resources over time.
Article Contents
- Step-by-step getting started guide
- 2-week practice plan
- Troubleshooting scenarios
- Context-specific tips
- Actionable mini-checklist
Adaptive Personalisation
Coaching that adjusts to each user's personality, circumstances, and needs.
The platform continuously learns about each user and adapts accordingly:
Profile Summary
AI builds an understanding of each user's challenges, preferences, and progress patterns. This informs future coaching conversations.
Conversation Mode Switching
When users need emotional support instead of structured coaching, the system detects this and adapts. Human need takes priority over curriculum - users aren't forced through lessons when they need to talk.
Progress-Aware Coaching
Each session knows what the user has completed before. Level 2 references Level 1 learning. The coach celebrates past achievements and builds on existing knowledge.
User-First Approach
The system prioritises user wellbeing over rigid curriculum. If someone needs to pause for emotional support, the coaching adapts - no penalty, no lost progress.
Visual Themes
Customisable visual appearance for personal preference.
Users can personalise how the platform looks with different colour themes. This isn't just cosmetic - for some users, visual comfort significantly affects their ability to engage with content.
- Multiple theme options
- Consistent styling across all pages
- Available through the shop system
- Easy switching between themes
Why It Matters
Visual preferences are personal. Some users focus better with certain colour schemes. Others simply enjoy customising their experience.
Systems Working Together
Each system addresses a specific challenge in delivering effective coaching at scale
Quality
Supervision ensures every response meets standards. No hallucinations, no off-topic drift.
Structure
Flow system and levels ensure learning happens in the right order without losing natural conversation.
Personalisation
Personas, adaptive profiles, and customised articles make every experience feel individual.
Support
24/7 mentor access, emotional support detection, and multi-channel reminders.
Engagement
Gamification, badges, coins, and themes maintain motivation over time.
Accessibility
Voice features, WhatsApp integration, and mobile-friendly design reach users everywhere.
See It In Action
These systems power our live ADHD coaching platforms